Measures in special situations

Not only now, but also in the daily business, our shipping company has also taken special measures in special situations. Therefore, you can be assured that we have taken all the precautions in consultation and advice from experts that enable our passengers to travel safely.

We have already carried out a high-quality cleaning process on our ships and in our buildings that is effective against viruses. In the current special situation, we are also working closely with the Spanish and Moroccan Authorities and other authorities to closely coordinate our additional measures and adapt them to the current development.

Here is an extract from the additional measures we have taken in response to the spread of the coronavirus

On our vessels

  • We have increased the number of disinfection options on board as well as the signs to encourage passengers to wash and disinfect their hands more often and to do so according to precise guidelines.
  • We have further increased the frequency of cleaning, especially the use of disinfectant wipes to clean our kitchen worktops, coffee machines, open counters, handrails, toilet handles and seats.
  • Frequent hand washing protects! Spanish and Moroccan Authorities and the World Health Organization (WHO) recommend washing your hands with soap and clean running water for at least 20 seconds. Don't forget the back of your hand between your fingers and under your fingernails, and dry your hands with a clean towel or let them air dry

At our terminals

  • We have expanded the disinfection options in our ticket counters and terminals.
  • We have increased the signage for passengers to promote personal health and safety.
  • We have increased the use of disinfectants in our toilets, offices, desks and ticket counters, as well as signage to remind people of health and safety when washing hands.
  • We have informed and trained our employees and the crews on maintaining health and dealing with illness and / or suspected cases.
  • We are in constant contact with the relevant authorities in order to be able to take additional measures at any time in order to achieve the best possible security for our guests, employees and crew members.

Passenger travel policy

  • We waive all change fees (but will charge any additional cost due to price increases resulting from change of travel dates). Valid for trips until March 31, 2020.
  • We will allow those inside of the cancellation penalty phase to cancel without fees and will issue a travel credit. Valid for trips until March 31, 2020.
  • Please do not hesitate to contact us with any questions.
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