Where can I get my boarding pass?
With the FRS Travel App, you can book your ferry wherever and whenever you like. You can also get your boarding passes using the online check-in feature. It’s simple, fast and safe.
Changing or cancelling the booking
If for any reason a ticket is lost or stolen it cannot be replaced, so another ticket will have to be purchased in order to travel.
FRS will not be held responsible for the loss of a ticket or boarding pass.
Where can I find my booking number?
If the booking has been made by phone, our operators will provide you with a confirmation number. In addition, they’ll send you a confirmation email where this number will appear.
If the booking was made through the website, you’ll receive a confirmation booking email where you’ll find this number.
For bookings made through the FRS Travel APP, you’ll find your confirmation number in the menu section “Check-in”. You’ll receive email confirmation of your booking.
This is the ID number for any type of change, cancellation or the collection of boarding passes.
Is it possible to pay in Euros and Dirhams?
For bookings made at our points of sale in Spain, payment must be made in Euros.
Food and drink and shopping bought on board can only be paid for in Euros.
If you make the purchase at any of our points of sale in Morocco, payment must be made in Dirhams.
Is it possible to pay by credit card?
Is it possible to use the same ticket for different routes?
Yes, if the routes are in the Strait of Gibraltar: Tarifa - Tanger Ville, Algeciras - Tanger Med and Ceuta - Algeciras
If you’d like to change your ticket for another route, you must go to the ticket office so they can make the change and charge or refund the difference if the price differs.
Advance timing for the collection of boarding passes
Passengers will show up at the offices in the port of embarkation 90 minutes before the departure time indicated on the ticket in order to proceed with the collection of the relevant boarding pass and presentation of the documents required for the voyage.
We recommend check-in online via our website or by using the FRS Travel APP. It’s simple and it’s fast. You can save your boarding passes to your mobile, and access the ship directly. Without having to wait in line.
Finally, if your trip goes through Algeciras, we recommend finding out about boarding procedures at the Port of Algeciras.