Information about your trip
Once you have collected your boarding passes you must go to the police control in order to board the ship.
When you travel from Spain to Morocco, on the Tarifa - Tangier Ville and Algeciras - Tangier Med lines, you will need to go to the Spanish passport Control point first. Once on board, you will have to go to the Moroccan Police Control point, where you will need to show your passport to be stamped, along with a filled-in white form that you will have received when buying your tickets.
The yellow form needs to be submitted in the Moroccan Passport Control at the border, before you sail back from Morocco.
When you go for a day trip in Tangier, you can travel with just your ID card if you are a EU citizen, but you need to contact FRS Booking Department in advance (+ 34 956 68 18 30).
If you travel with a vehicle, you must go through the car control in our departure ports to get to the boarding area. Then you will have to go to the relevant police control. Once on board, passengers must comply with the aforementioned procedure when travelling to or from Morocco. For the vehicle, you must submit the filled-in D16ter form at the customs control. Click here to get a copy: http://www.douane.gov.ma/d16ter/formAT.jsf
Forms for going in and out of Morocco
The passenger control forms can be obtained at our Points of Sale, the white form (for going into Morocco) and the yellow form (for leaving Morocco). Both should be properly filled in and submitted to the authorities, who will be on board when going into Morocco and this procedure can be done during the crossing, and when leaving the country, the forms should be submitted at the police control located in the Terminal at the relevant port.
The passenger control forms must be submitted along with the passengers’ passports.
You need your ID card when travelling on the Motril- Melilla, Ceuta- Algeciras, Alcudia - Ciudadela and Ibiza - Formentera lines. In addition to this, if you happen to be a resident or you can benefit from any resident, large family, military, Guardia Civil or any other discounts, you must show the documents that proves it in order to get your discount.
When travelling to Morocco, you must have a passport. For passengers from certain countries, a visa might also be needed, which should be obtained at the country’s consulate.
When you take a guided day trip to Tangier, there are exceptions to this rule for EU citizens, who can travel with just an ID card, please ask our Call Centre.
If you travel to Morocco, the official currency is the Dirham. You can exchange currency both at the Tangier Port and in the city.
Introduction into the EU of products of animal origin
If you bring meat or dairy products from outside the EU, you may be importing animal diseases.
You must present the products at official control points. Otherwise, you may be fined or face criminal prosecution.
The introduction into the EU of products of animal origin is subject to strict procedures and veterinary checks.
Travelling with a Vehicle
If you travel to Spain, you need to show your circulation permit and insurance.
If you travel to or from Morocco, you need to show the circulation permit and insurance, as well as the insurance’s green card.
You will also need to fill in this form to go enter and to leave Morocco: http://www.douane.gov.ma/d16ter/formAT.jsf
Travelling while pregnant
Pregnant women may travel but they do so at their own risk and in accordance with the General Conditions of Contract. You will also need to provide a Medical Certificate proving you are in perfect condition to travel.
If a pregnant woman ignores recommendations from her doctor about the risks of travelling, or if there are no such recommendations, she will not be able to travel unless she signs a document to expressly accept sole responsibility for any issues that may occur.
However, if any damages are caused as a result of our services, the pregnant passenger will have the right to claim compensation for said damages.
Travelling with children
If you travel in Spain, the child must have an ID card.
If you travel to Morocco: The child must have a passport. Only in the case of the guided day trip to Tangier may the child travel with just an ID card, but this will have to be cleared with FRS first.
For those minors who travel without their parents, the Spanish Police will issue a document where the parents authorise the said minor to travel without them. This document must be requested at the police station before the departure date.
Travelling with pets
Pets on FRS
The conditions stated here must be complied with on all our ships.
Pets will be transported in the space provided for this purpose on the ship, always in a pet carrier (this needs to be supplied by the passenger), and always outside the passenger cabin. The owner is responsible for their pet's food/ water and general welfare.
Registered guide dogs are always authorised to travel in the passenger area. On board, they must have a muzzle, short leash, and collar, and remain with their owner.
Passengers must ensure that they are fully informed of the requirements that need to be met in advance of travel, and the essential documentation that must be carried. You can check these requirements here. We recommend consulting Moroccan and Spanish regulations on the admission of pets
Travelling with luggage
Passengers have the right to take their luggage on board free of charge, this being taken to mean clothing and personal belongings necessary for the use and comfort of passengers during their trip. No liability will be accepted for any passenger belongings which have not been entrusted to the Captain for their safekeeping. Goods resulting from illegal trade and/or dangerous items are not permitted on board.
Minors travelling without being accompanied by an adult MAY NOT BOARD.
Minors accompanied by an adult who is not a direct family member may only board if said adult has authorisation to accompany them, and said authorisation must contain matching personal details for both the minor and the accompanying adult.
If the individual with reduced mobility has a disability, he/she must communicate this upon arrival at the port and FRS staff will organise their transfer onto the boat. Moreover, we have lifts/hoists to get to and from the hold and passenger area.
How to get to our Ports
If you need more information about how to get to any of our ports, or about the means of transport available to get to any of them, we will tell you the information about each one in the section about our ports.
Derechos como pasajeros
Your rights as a passenger include the following:
- The right to be informed.
- The right to assistance in the event of cancellation or delayed departure (more than 30 minutes).
- The right to alternative transport or a refund in the event of cancellation or delayed departure (more than 30 minutes).
- The right to compensation in certain circumstances, in the event of delayed arrival.
- The right to file a claim.
- The right to travel in the same conditions as other passengers if you are disabled and/or suffer reduced mobility.