With the new FRS Travel App, you can book your ferry wherever and whenever you like. You can also get your boarding passes using the online check-in feature. It’s simple, fast and safe.
Information about your trip
Once you have collected your boarding passes you must go to the police control in order to board the ship.
When you travel from Spain to Morocco, on the Tarifa - Tangier Ville and Algeciras - Tangier Med lines, you will need to go to the Spanish passport Control point first. Once on board, you will have to go to the Moroccan Police Control point, where you will need to show your passport to be stamped, along with a filled-in white form that you will have received when buying your tickets.
The yellow form needs to be submitted in the Moroccan Passport Control at the border, before you sail back from Morocco.
When you go for a day trip in Tangier, you can travel with just your ID card if you are a EU citizen, but you need to contact FRS Booking Department in advance (+ 34 956 68 18 30).
If you travel with a vehicle, you must go through the car control in our departure ports to get to the boarding area. Then you will have to go to the relevant police control. Once on board, passengers must comply with the aforementioned procedure when travelling to or from Morocco. For the vehicle, you must submit the filled-in D16ter form at the customs control. Click here to get a copy: http://www.douane.gov.ma/d16ter/formAT.jsf
The passenger control forms can be obtained at our Points of Sale, the white form (for going into Morocco) and the yellow form (for leaving Morocco). Both should be properly filled in and submitted to the authorities, who will be on board when going into Morocco and this procedure can be done during the crossing, and when leaving the country, the forms should be submitted at the police control located in the Terminal at the relevant port.
The passenger control forms must be submitted along with the passengers’ passports.
You need your ID card when travelling on the Motril- Melilla, Ceuta- Algeciras and Huelva - Canary Islands lines. In addition to this, if you happen to be a resident or you can benefit from any resident, large family, military, Guardia Civil or any other discounts, you must show the documents that proves it in order to get your discount.
When travelling to Morocco, you must have a passport. For passengers from certain countries, a visa might also be needed, which should be obtained at the country’s consulate.
When you take a guided day trip to Tangier, there are exceptions to this rule for EU citizens, who can travel with just an ID card, please ask our Call Centre ([email protected]) or +34 956 68 18 30).
If you travel to Morocco, the official currency is the Dirham. You can exchange currency both at the Tangier Port and in the city.
If you bring meat or dairy products from outside the EU, you may be importing animal diseases.
You must present the products at official control points. Otherwise, you may be fined or face criminal prosecution.
The introduction into the EU of products of animal origin is subject to strict procedures and veterinary checks.
If you travel to Spain, you need to show your circulation permit and insurance.
If you travel to or from Morocco, you need to show the circulation permit and insurance, as well as the insurance’s green card.
You will also need to fill in this form to go enter and to leave Morocco: http://www.douane.gov.ma/d16ter/formAT.jsf
Pregnant women may travel but they do so at their own risk and in accordance with the General Conditions of Contract.
If a pregnant woman ignores recommendations from her doctor about the risks of travelling, or if there are no such recommendations, she will not be able to travel unless she signs a document to expressly accept sole responsibility for any issues that may occur.
However, if any damages are caused as a result of our services, the pregnant passenger will have the right to claim compensation for said damages.
If you travel in Spain, the child must have an ID card.
If you travel to Morocco: The child must have a passport. Only in the case of the guided day trip to Tangier may the child travel with just an ID card, but this will have to be cleared with FRS first.
For those minors who travel without their parents, the Spanish Police will issue a document where the parents authorise the said minor to travel without them. This document must be requested at the police station before the departure date.
The transport of pets must be carried out in the designated area within the vessel, and always in a suitable container (provided by the passenger). Animals cannot go into cabins. If the passenger travels with a vehicle, the animal may stay inside their own vehicle in the hold. The owners are in charge of providing food/water and of the general well-being of their pets.
The passenger must inform the company about their wish or need to travel with a pet at the time of purchasing or booking the ticket and never less than four (4) hours prior to the estimated time of departure. FRS will then let the passenger know if this is feasible.
Registered guide dogs are the only animals authorised to travel in the passenger’s cabin. When on board, they must always wear a muzzle, short lead and collar, and they must stay beside their owner.
The passenger must find out in advance about any requirements regarding travelling with pets and the documents required to do so. We recommend that those interested in travelling with their pets be aware of the Spanish and Moroccan requirements for the admission of pets.
Passengers have the right to take their luggage on board free of charge, this being taken to mean clothing and personal belongings necessary for the use and comfort of passengers during their trip. No liability will be accepted for any passenger belongings which have not been entrusted to the Captain for their safekeeping. Goods resulting from illegal trade and/or dangerous items are not permitted on board.
Minors travelling without being accompanied by an adult MAY NOT BOARD.
Minors accompanied by an adult who is not a direct family member may only board if said adult has authorisation to accompany them, and said authorisation must contain matching personal details for both the minor and the accompanying adult.
If the individual with reduced mobility has a disability, he/she must communicate this upon arrival at the port and FRS staff will organise their transfer onto the boat. Moreover, we have lifts/hoists to get to and from the hold and passenger area.
The port of Tarifa is located in the southern part of the city and access is well sign-posted. You may arrive via the N-340 from Algeciras or Cádiz.
You may travel to Tarifa by coach from anywhere in Spain. There are more direct connections from the major cities in the Province of Cádiz and from Seville. The company Transportes Generales Comez offers direct routes to and from Tarifa, these departing and arriving at the stop on Calle Batalla del Salado.
Also, at FRS we offer a free bus / shuttle service coordinated with the departures and arrivals of our ferries which connects the ports of Algeciras and Tarifa.
The nearest train station is 20 km away in Algeciras. Here, you can board our free bus service or use another mode of transport, such as a taxi.
The closest airports to Tarifa are Malaga Airport, 152 km away, Jerez Airport, 131 km away, and Gibraltar Airport, 42.6 km away.
As you are arriving into Algeciras from Malaga or Jerez, you will cross over a river and after that you will see signs telling you how to get to the port. Keep to the left and go through the tunnel. Continue on your left and you will come directly to the port entrance. Once you've gone through the security inspection point at the entrance, continue over the bridge and you'll see the terminal on your left. Everything is very well signposted, whether you are travelling to Ceuta or Tangier.
Algeciras bus station has various daily departures to various cities in Andalusia, such as Cádiz, Seville and Malaga, as well as to some nearby European cities. The duration of the journey to the port is around 20 minutes by foot. There is also a taxi rank just by the entrance.
Some bus companies stop at the port of Algeciras so that passengers don't have to make their own way there. Enquire as to whether your company offers this service.
With Renfe (Spain's national rail company) you can travel to and from any town or city in Spain from Algeciras train station. The train station is right in the city centre, a few minutes away by foot from the bus station and port. It is around 800 metres from the port. There is also a taxi rank right at the entrance.
The airports closest to Algeciras are Gibraltar North Front (15 km away), Jerez Airport (100 km away) and Malaga Airport (120 km away).
You can access the port of Ceuta via the N352. Once you are in the city, follow the directions to the port. It is 5 minutes away by car from the centre and 4 kilometres from the border with Morocco.
The company Radio Taxi is located on Alfau dock. The company's contact number is +34 956 515 406. There are several taxi ranks both at key locations throughout the city, as well as in the port itself. There is also a taxi rank at the border. If you don't fancy walking, this is your best option.
Your rights as a passenger include the following:
- The right to be informed.
- The right to assistance in the event of cancellation or delayed departure (more than 30 minutes).
- The right to alternative transport or a refund in the event of cancellation or delayed departure (more than 30 minutes).
- The right to compensation in certain circumstances, in the event of delayed arrival.
- The right to file a claim.
- The right to travel in the same conditions as other passengers if you are disabled and/or suffer reduced mobility.