From 01 March 2021, according to the new General State Budget regulation, it is established that travellers must prove their resident status when completing the purchase process, just before paying for their ticket.
However, upon making their reservation, the first price indicated will be the ticket without any discount included (which will be applied at a later stage, before payment).
During the online purchase process (web or app), you will see the general rate without any discount applied. You will then be able to select resident status at the end of the purchase process (before payment), thus applying the discount to the value of the ticket.
After this step, you will be able to pay and reserve your seat.
You will still need to provide your resident status with a valid census statement.
Yes, of course. However, it will now be applied to the price of your purchase just before completing the booking process, on our website or in the app, rather than at the start. Before paying, you will be able to see the price with the discount applied.
This change has been implemented as, from 1 January 2021, according to the new regulation for Resident Transport Discounts provided for in the General State Budget Law for 2021, resident discounts must be applied at the end of the purchase process when booking a ferry ticket (and not at the start).
European Union citizens residing in Ceuta can benefit from a 75% discount on the standard passenger rate.
However, the exact discount may not be reflected in the final price. This may be because the discount has only been applied to the passenger, and not to any additional services purchased.
However, the following may not be discounted: the part of the ticket corresponding to the vehicle, the transport of pets, any additional services contracted (internet, onboard meals, etc.) or the transport of special goods.
However, you may obtain a discount on the travel cost for different accommodation options (armchair, cabin, VIP cabin, etc.).
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