You may request assistance upon booking or purchasing your ticket at the ports, FRS offices, travel agencies or by telephone by calling +34 956 68-18-30/ +34 956 62-72-82/ +212 539 94 26 12/ +49 461 86 46 03.
We recommend passengers who are disabled or have reduced mobility notify us of this request at least 48 hours before requiring such assistance. This way, they will be provided with the most appropriate service and will be informed of the specific services offered on the ferry they will be travelling on. Passengers will receive confirmation from FRS stating that it has been duly notified of their assistance needs.
When FRS is not made aware of the need for assistance, it will do everything possible to provide it so that passengers who are disabled and/or have reduced mobility can embark, disembark and travel on the ferry.
To provide you with the very best assistance, we need to know your travel needs. When you purchase or book your ticket, let us know the type of disability you have, in accordance with the following list, as well as the degree of disability:
• Person traveling in his/her own wheelchair that takes up a place.
• Person in a fold-up wheelchair travelling in a regular seat.
• Person with a hearing or visual disability with or without guide dog.
• Person with difficulty walking.
If you require a wheelchair to get around the port and/or access the boat, you will need to request this upon booking or purchasing your ticket at the ports, FRS offices, travel agencies or by calling +34 956 68-18-30/ +34 956 62-72-82/ +212 539 94 26 12/ +49 461 86 46 03.
If several individuals need assistance at the same time, priority will be given depending both on the type of disability and on when the request was made.