Stop of operations of the Tarifa - Tanger Ville route
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Booking information
Booking methods
You can make your booking through our website, our FRS/DFDS Ferry App, available for iOS and Android, by email at [email protected] or by calling our phone number +34 956 68 18 30.
Where can I get my boarding pass?
You can obtain your boarding pass by checking in starting 48 hours before the boarding time on our website or on the FRS/DFDS Ferry App, by contacting our call center at (+34 956 68 18 30), or at any of our sales points or ticket offices.
Changing or cancelling the booking
For any changes o cancellations you need to make to a booking, please contact our call centre by phone (+34 956 68 18 30), visit our offices, or go to any of our ticket counters.
Lost tickets
If for any reason your boarding pass is lost or stolen, please contact our Call Center.
Where can I find my booking number?
If the booking has been made by phone, our operators will provide you with a confirmation number. In addition, they will send you a confirmation email where this number will appear.
If the booking was made through the website, you will receive a confirmation booking email where you’ll find this number.
For bookings made through the FRS/DFDS Ferry APP, you will find your confirmation number in the menu section “Check-in”. You will receive confirmation of your booking via email.
This is the ID number for any type of change or cancellation as well as the collection of boarding passes.
Is it possible to pay in Euros and Dirhams?
If you book on our website or through the FRS/DFDS Ferry APP, payment can be made in either currency, Euros or Dirhams.
For bookings made at our points of sale in Spain, payment must be made in Euros.
Food and drink and shopping bought on board can only be paid for in Euros.
If you make the purchase at any of our points of sale in Morocco, payment must be made in Dirhams.
Is it possible to pay by credit card?
Yes, at our official points of sale, through our website, our FRS/DFDS Ferry App or booking centre.
Is it possible to use the same ticket for different routes?
No. You will have to request a ticket refund and then book a new ticket.
Special discounts for groups and other offers
We have special discounts for groups and companies who travel with us.
Don’t hesitate to contact our call centre in order to benefit from the best available offers. You can also contact us by email at [email protected]
Until what date will the Tarifa – Tangier Ville route be operational?
The last departure will be on 4 May 2025. We recommend planning your trip before that date or consulting the alternative routes offered by DFDS, which continue to operate as normal.
What options do I have if I already had a ticket for after that date?
If you have a ticket for a date after 4 May, you can request a refund through the usual channels.
What alternative routes can I use to travel between Spain and Morocco with DFDS?
You can continue to travel comfortably with DFDS via the following routes:
· Algeciras – Tangier Med
· Algeciras – Ceuta
Both have daily departures.
Does the closure of the route also affect the Algeciras – Tangier Med or Algeciras – Ceuta routes?
No, these routes will continue to operate normally. DFDS continues to connect the Strait of Gibraltar with full guarantee and service.
How can I change my ticket or request a refund?
It will depend on how you purchased your ticket:
- At DFDS ticket offices or physical points of sale:
You must go in person to the same point of sale to manage the refund.
- By telephone:
Request your refund through our Call Centre (+34 956 68 18 30 // +212 539 94 26 12)
- Travel agencies and OTAs (online platforms):
You will need to manage the refund directly with the agency or platform where you purchased the ticket.
- DFDS Website or App:
Request your refund through our Call Centre.
I have more questions, how can I contact DFDS?
You can contact our team through the following channels:
- WhatsApp: +34 960 39 79 98
- Email: [email protected]
- Telephone: +34 956 68 18 30 // +212 539 94 26 12