We answer your questions
Bookings, Boarding Card & Tickets
How long can I use my FRS ticket?
FRS tickets are valid for one year from the date of purchase.
Are tickets still valid for one year with DFDS?
Yes, FRS tickets remain valid for one year from the date of purchase.
Can unused FRS reservations be used on DFDS?
Yes, they are valid for one year from the date of purchase.
If I have a return ticket with one leg used, can I use the other leg?
Absolutely, you can utilize the other leg within one year from the date of purchase.
Cancelation & Refund
Can I cancel an FRS ticket?
Certainly, please refer to our website for detailed information on our cancellation policy.
Are there any new cancellation fees?
Currently, cancellation fees are as described in our terms and conditions.
Can I get a refund if I don't use the tickets?
Yes, please check our website for comprehensive details about our refund policy.
Price & Discounts
Do I need to pay any supplement to DFDS (Strait of Gibraltar)?
No, there are no additional fees required.
Ships, Departures & Services
Have the travel conditions changed with DFDS taking over from FRS?
No, the travel conditions remain the same; kindly review them on our website.
Will the timetables to change?
Timetables are adjusted as per the service requirements.
Will the ships remain the same?
Yes, they will remain unchanged.
Will the free shuttle bus service from Tarifa - Algeciras continue?
Yes, we will continue to offer this service.
Does FRS still exist?
FRS is now part of DFDS, -DFDS Strait of Gibraltar-.
Will anything change for passengers with DFDS?
We will try to improve further. We will serve you with the same team through the same communication channels and in the same locations.
Can agencies still register through the website?
Yes, agencies can register through our travel agency section on the website.